PR GURU Max Clifford has criticised Sandown Park after his disabled daughter was unable to see Westlife in concert at the venue.
Max's daughter, Louise Clifford, 38, who has suffered from rheumatoid arthritis since the age of five, paid for a ticket for the disabled viewing area, making it clear she was a wheelchair user.
But when she arrived at the platform area with Abi Palmer and Denise Palmer-Davies, who both work for Max, there were about 60 able-bodied fans watching the show making it impossible for her or any of the other disabled visitors there to see the band.
Max Clifford, who was watching from a private box, had turned his phone off and didn't know what was going on.
But he said afterwards: "The concert was brilliant and Westlife were great but I feel very sad that disabled people who have so looked forward to it couldn't see a thing. They had a special evening ruined. It's a special occasion to be able to see Westlife in that situation, I can understand why they are so upset."
As the evening went on more and more people were expressing their concerns but nothing seemed to get done.
Miss Clifford, who does not need to use a wheelchair all the time but could not stand up the whole way through the show, explained: "I'm not a big Westlife fan but I thought it would be a bit of a giggle and I could enjoy the racing too. But when we got to the area we could not see a thing.
"We complained to the man on the door who I felt sorry for as he seemed to be unable to deal with the situation. There was a total lack of organisation. He was trying to get in touch with the manager but was told he was down the front with his family."
David Mackinnon, managing director at Sandown, said: "We have been made aware of feedback from a wheelchair user who attended our race evening. As a venue we aim to provide all racegoers with the best customer experience possible and as such we take all feedback very seriously.
"We await further information following which we will carry out a full review to ensure our provisions for wheelchair users are of the highest standard. On this particular evening we welcomed more than 150 wheelchair users. We take pride in our accessible facilities and specific provisions at every race day, which are normally well received.”
Fuente: http://www.surreyherald.co.uk
Max's daughter, Louise Clifford, 38, who has suffered from rheumatoid arthritis since the age of five, paid for a ticket for the disabled viewing area, making it clear she was a wheelchair user.
But when she arrived at the platform area with Abi Palmer and Denise Palmer-Davies, who both work for Max, there were about 60 able-bodied fans watching the show making it impossible for her or any of the other disabled visitors there to see the band.
Max Clifford, who was watching from a private box, had turned his phone off and didn't know what was going on.
But he said afterwards: "The concert was brilliant and Westlife were great but I feel very sad that disabled people who have so looked forward to it couldn't see a thing. They had a special evening ruined. It's a special occasion to be able to see Westlife in that situation, I can understand why they are so upset."
As the evening went on more and more people were expressing their concerns but nothing seemed to get done.
Miss Clifford, who does not need to use a wheelchair all the time but could not stand up the whole way through the show, explained: "I'm not a big Westlife fan but I thought it would be a bit of a giggle and I could enjoy the racing too. But when we got to the area we could not see a thing.
"We complained to the man on the door who I felt sorry for as he seemed to be unable to deal with the situation. There was a total lack of organisation. He was trying to get in touch with the manager but was told he was down the front with his family."
David Mackinnon, managing director at Sandown, said: "We have been made aware of feedback from a wheelchair user who attended our race evening. As a venue we aim to provide all racegoers with the best customer experience possible and as such we take all feedback very seriously.
"We await further information following which we will carry out a full review to ensure our provisions for wheelchair users are of the highest standard. On this particular evening we welcomed more than 150 wheelchair users. We take pride in our accessible facilities and specific provisions at every race day, which are normally well received.”
Fuente: http://www.surreyherald.co.uk
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